We hope you are happy with your purchase from Jing Wei Picks. If you experience any issues with your order, please feel free to contact us at:

support@jingweipicks.com

We are always happy to help.

Return Eligibility

Items may be eligible for return, refund, or exchange within 30 days of delivery under the following conditions:

Eligible Returns

• Items that arrive damaged, defective, or broken
• Incorrect items, colors, or sizes received
• Unused and unopened items in original condition that do not meet your expectations

Non-Returnable Items

We are unable to accept returns for:

• Items returned after the 30-day return period
• Used, worn, washed, or intentionally damaged items
• Final sale or clearance items unless defective upon arrival

Product Appearance Disclaimer

We make every effort to display product colors, designs, and details as accurately as possible.

However, actual product appearance may vary slightly due to factors such as screen settings, lighting conditions, and normal manufacturing variations.

Minor differences in color, texture, or finish that do not affect product functionality are not considered defects.

How to Request a Return or Refund

To request a return, refund, or exchange, please contact our support team and include the following information:

• Order number
• Product name
• Reason for the request

Our support team will review your request and provide return instructions if your request is approved.

Please do not return items without contacting us first.

Return Shipping

• Customers are generally responsible for return shipping costs unless the item is confirmed to be defective or incorrect.
• Original shipping fees are non-refundable.
• We recommend using a tracked shipping service for all returns.

If your item arrives damaged or defective, please provide clear photos for verification so we can assist you as quickly as possible.

Refund Processing

Once your returned item has been received and inspected, we will notify you regarding the status of your refund or exchange.

Approved refunds are typically processed to the original payment method within several business days, depending on your payment provider or financial institution.

Important Notice

All return or exchange requests must be approved by our support team before items are sent back.

Returns sent without prior authorization may not be accepted.

Contact Us

If you have any questions regarding returns or refunds, please contact us anytime:

support@jingweipicks.com

Thank you for shopping with Jing Wei Picks. We are committed to delivering your order safely and efficiently.

1. Shipping Coverage

We currently ship within the contiguous United States only.

At this time, we do not ship to the following locations:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• American Samoa
• Northern Mariana Islands
• APO/FPO/DPO military or diplomatic addresses

2. Order Processing Time

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

Please note that processing times may be extended during peak seasons or periods of high order volume.

3. Shipping Rates & Estimated Delivery Time

Shipping fees are calculated based on your order total at checkout.

• Orders under $49 are charged a standard shipping fee
• Orders of $49 or more qualify for free shipping within the United States

Estimated delivery time within the United States:

• 7–15 business days

Delivery times are estimates only and may vary depending on shipping conditions and carrier operations.

4. Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow 2–5 business days for tracking updates to become available.

5. Delivery Delays

Occasionally, delays may occur due to factors beyond our control, including:

• Shipping carrier delays
• Weather conditions
• High seasonal demand
• Global logistics disruptions

We appreciate your patience and understanding in these situations.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at:

support@jingweipicks.com

We are unable to guarantee address changes once an order has been processed or shipped.

7. Failed Delivery Attempts

Shipping carriers may attempt delivery multiple times depending on local carrier policies.

If delivery cannot be completed due to incorrect address information or unsuccessful delivery attempts, the package may be returned or handled according to the carrier’s procedures.

8. Lost or Missing Packages

If your tracking information shows “Delivered” but you have not received your package, we recommend:

• Checking with household members or neighbors
• Contacting your local delivery carrier
• Checking around your delivery location

If you still need assistance, please contact us and we will do our best to help.

9. Order Changes & Cancellations

If you need to modify or cancel your order, please contact us within 12 hours of placing your order.

Once an order has been processed or shipped, we may be unable to make changes or cancellations.

10. Order Verification

For security purposes, some orders may require additional verification before shipment.

If additional information is needed, our team will contact you directly.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us anytime:

support@jingweipicks.com

1. What are the shipping costs?

We offer free US shipping on orders of $49 or more.

For orders under $49, a standard shipping fee of $6.99 will apply.

All shipping costs are clearly displayed at checkout before you complete your purchase.

2. How long does shipping take?

Orders are typically processed within 1–3 business days.

Estimated delivery time within the United States is:

• 7–15 business days

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or high order volume.

3. How do I track my order?

You can track your order status at any time through our Order Tracking page or by using the tracking link provided in your shipping confirmation email.

Please allow 2–5 business days for tracking updates to become available after shipment.

4. How do I return an item?

Please refer to our Return Policy for full details regarding returns, refunds, and exchanges.

5. How do I use a coupon code?

To redeem your coupon code, add your items to the shopping cart and proceed to checkout.

You’ll see a box where you can enter your code and click “Apply”.

Please note that only one promotional code can be used per order, and coupon codes cannot be applied after an order has been placed.

6. What if I received damaged items or missing parts?

If your order arrives damaged or with missing parts, please contact us within 3 business days of delivery at:

support@jingweipicks.com

To help us resolve the issue quickly, please include photos of the item, packaging, and shipping label if possible.

Please keep the original packaging materials, as they may be required for carrier claims.

We appreciate your patience and cooperation, and we’ll do our best to make things right.

7. What if my order is delayed?

If you have not received your order within the estimated delivery timeframe, please contact us at:

support@jingweipicks.com

We will assist you as soon as possible.

8. What forms of payment do you accept?

We currently accept secure payments through PayPal.

9. Why haven’t I received a tracking number yet?

Orders are usually processed within 1–3 business days.

Once your order has been shipped, you will receive a tracking number by email.

Please note that tracking updates may take several business days to appear after shipment.

If you have not received tracking information after several business days, please contact us at:

support@jingweipicks.com