FAQ
1. What are the shipping costs?
We offer free US shipping on orders of $49 or more.
For orders under $49, a standard shipping fee of $6.99 will apply.
All shipping costs are clearly displayed at checkout before you complete your purchase.
2. How long does shipping take?
Orders are typically processed within 1–3 business days.
Estimated delivery time within the United States is:
• 7–15 business days
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or high order volume.
3. How do I track my order?
You can track your order status at any time through our Order Tracking page or by using the tracking link provided in your shipping confirmation email.
Please allow 2–5 business days for tracking updates to become available after shipment.
4. How do I return an item?
Please refer to our Return Policy for full details regarding returns, refunds, and exchanges.
5. How do I use a coupon code?
To redeem your coupon code, add your items to the shopping cart and proceed to checkout.
You’ll see a box where you can enter your code and click “Apply”.
Please note that only one promotional code can be used per order, and coupon codes cannot be applied after an order has been placed.
6. What if I received damaged items or missing parts?
If your order arrives damaged or with missing parts, please contact us within 3 business days of delivery at:
To help us resolve the issue quickly, please include photos of the item, packaging, and shipping label if possible.
Please keep the original packaging materials, as they may be required for carrier claims.
We appreciate your patience and cooperation, and we’ll do our best to make things right.
7. What if my order is delayed?
If you have not received your order within the estimated delivery timeframe, please contact us at:
We will assist you as soon as possible.
8. What forms of payment do you accept?
We currently accept secure payments through PayPal.
9. Why haven’t I received a tracking number yet?
Orders are usually processed within 1–3 business days.
Once your order has been shipped, you will receive a tracking number by email.
Please note that tracking updates may take several business days to appear after shipment.
If you have not received tracking information after several business days, please contact us at:
