Shipping policy
Shipping & Delivery Policy
Thank you for shopping with Jing Wei Picks. We are committed to delivering your order safely and efficiently.
1. Shipping Coverage
We currently ship within the contiguous United States only.
At this time, we do not ship to the following locations:
• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• American Samoa
• Northern Mariana Islands
• APO/FPO/DPO military or diplomatic addresses
2. Order Processing Time
Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
Please note that processing times may be extended during peak seasons or periods of high order volume.
3. Shipping Rates & Estimated Delivery Time
Shipping fees are calculated based on your order total at checkout.
• Orders under $49 are charged a standard shipping fee
• Orders of $49 or more qualify for free shipping within the United States
Estimated delivery time within the United States:
• 7–15 business days
Delivery times are estimates only and may vary depending on shipping conditions and carrier operations.
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please allow 2–5 business days for tracking updates to become available.
5. Delivery Delays
Occasionally, delays may occur due to factors beyond our control, including:
• Shipping carrier delays
• Weather conditions
• High seasonal demand
• Global logistics disruptions
We appreciate your patience and understanding in these situations.
6. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at:
We are unable to guarantee address changes once an order has been processed or shipped.
7. Failed Delivery Attempts
Shipping carriers may attempt delivery multiple times depending on local carrier policies.
If delivery cannot be completed due to incorrect address information or unsuccessful delivery attempts, the package may be returned or handled according to the carrier’s procedures.
8. Lost or Missing Packages
If your tracking information shows “Delivered” but you have not received your package, we recommend:
• Checking with household members or neighbors
• Contacting your local delivery carrier
• Checking around your delivery location
If you still need assistance, please contact us and we will do our best to help.
9. Order Changes & Cancellations
If you need to modify or cancel your order, please contact us within 12 hours of placing your order.
Once an order has been processed or shipped, we may be unable to make changes or cancellations.
10. Order Verification
For security purposes, some orders may require additional verification before shipment.
If additional information is needed, our team will contact you directly.
11. Contact Us
If you have any questions regarding shipping or delivery, please contact us anytime:
