Return & Refund Policy
We hope you are happy with your purchase from Jing Wei Picks. If you experience any issues with your order, please feel free to contact us at:
We are always happy to help.
Return Eligibility
Items may be eligible for return, refund, or exchange within 30 days of delivery under the following conditions:
Eligible Returns
• Items that arrive damaged, defective, or broken
• Incorrect items, colors, or sizes received
• Unused and unopened items in original condition that do not meet your expectations
Non-Returnable Items
We are unable to accept returns for:
• Items returned after the 30-day return period
• Used, worn, washed, or intentionally damaged items
• Final sale or clearance items unless defective upon arrival
Product Appearance Disclaimer
We make every effort to display product colors, designs, and details as accurately as possible.
However, actual product appearance may vary slightly due to factors such as screen settings, lighting conditions, and normal manufacturing variations.
Minor differences in color, texture, or finish that do not affect product functionality are not considered defects.
How to Request a Return or Refund
To request a return, refund, or exchange, please contact our support team and include the following information:
• Order number
• Product name
• Reason for the request
Our support team will review your request and provide return instructions if your request is approved.
Please do not return items without contacting us first.
Return Shipping
• Customers are generally responsible for return shipping costs unless the item is confirmed to be defective or incorrect.
• Original shipping fees are non-refundable.
• We recommend using a tracked shipping service for all returns.
If your item arrives damaged or defective, please provide clear photos for verification so we can assist you as quickly as possible.
Refund Processing
Once your returned item has been received and inspected, we will notify you regarding the status of your refund or exchange.
Approved refunds are typically processed to the original payment method within several business days, depending on your payment provider or financial institution.
Important Notice
All return or exchange requests must be approved by our support team before items are sent back.
Returns sent without prior authorization may not be accepted.
Contact Us
If you have any questions regarding returns or refunds, please contact us anytime:
